I Just Made a Purchase, But I Don't See the Coins in my Balance!

Coin purchases typically take 1 to 5 minutes to appear in your balance. If you don’t see your coins right away, try the following steps:

🔄 Step 1: Relaunch the App

Sometimes the app just needs a quick refresh. To relaunch:

1. Fully close the app from your list of open or running apps.

2. Reopen the app and check your coin balance again.

This often helps trigger the coin balance to update and display your recent purchase.

🆘 Step 2: Contact Support

If the coins still haven't transferred, please contact the support team. To help us resolve the issue quickly, include the following:

• Date and time of purchase

• Amount of coins or package name

• Value of the purchase

• Transaction ID number

The more detail you provide, the faster we can investigate and resolve the issue.