At Product Madness, we are committed to ensuring that you have a fantastic experience whilst playing our games. Often we get questions on payments that people have made. The only way in which we can verify those payments is by the use of Transaction ID's. These are easy to get, but unfortunately, Facebook has hidden them away a little! :)
Below we have step-by-step instructions on how to uncover those transaction IDs.
Start off on your Facebook Homepage. On the top right-hand corner, you will see a little gearbox with a down arrow. It looks like this:
Click on the downward arrow and you will get a drop down menu:
Please click on Settings as highlighted above. On the following screen on the left hand side, select payments.
This will change the window on the right hand side. Please click on the purchase history section:
Tapping on Purchase History will expand into a menu where you can search a specific timeframe. Here you should select the date range of the purchase in question and click apply. This will give you a list of all the transactions that you have carried out to date:
Then click on the price (in this case we clicked on the $18.00) and you will finally get to the transaction id:
We have put a box around the transaction ID. This is the information that we need when looking into transactions. We are sorry that it is so hidden away, but this is out of our control.
For more useful information about getting the most from your Social Games experience, please visit http://smartsocialgamers.org/