Welcome to Product Madness Customer Service!


Product Madness

Simon Jun 05 Announcements

We have just released an new update that includes improvements, updates and some fixes for the current issues that have recently been affecting friends and gifting in Heart of Vegas. Please note you may have to refresh your browser to see the changes.

If for any reason you are still experiencing any issues please provide us as much details and/or screenshots if possible. Examples; missing friends, freezing, not being able to send or receive gifts etc.

We appreciate your patience and thank you for playing,

- Simon 
Product Madness Support

Tanner Jun 04 Heart of Vegas

How to Receive the Like Bonus

If you are having trouble with the Like bonus, follow these steps to make sure your account is working correctly. 

1. Edit App Privacy Settings

To get to the correct settings page you must first go to your profile page in your Facebook account. You can do this by clicking on your name or image from the blue bar at the top of your window. 


Once you are on your profile page, you can scroll down until you see a section on the left titled Apps and Games. If you mouse over the box title a pencil icon should appear to the right of the title. If you click on this pencil icon, an options menu will  come up. From this menu you will want to click on the Edit Privacy button. 


This should bring up another window where you can edit the privacy settings for the game. Be sure to set the privacy to Public and close the window.


2. Re-liking the Game

Once you have set the correct privacy settings for the game in particular, you will then have to re-like that game in order for the system to be notified correctly. To do this all you need to do is open the game and find the Like button above the game window. You will then click once to un-like the game and another time to like the game again. 

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Once you have followed these steps you should be able to correctly receive the Like bonus in the Daily Spin Wheel. 


Tanner May 16 Heart of Vegas

There are a few great ways to earn free coins in Heart of Vegas! You can send and receive them from your friends, get them from the daily bonus wheel, collect the hourly bonuses and also check out the fan page for lots of freebies and events that reward coins. 


Daily Friend Gifts

To send and receive gifts with your other friends that play Heart of Vegas, all you need to do is click on either the Free Gifts button on the top right or the gift icon near the center of the top bar.


This will open the gifting window where you can collect the gifts that have been sent to you and send out gifts to your friends as well. You can only send out one gift to each friend every day, yet the more friends you have, the more gifts you can send and receive daily. 



The Daily Bonus Wheel

The daily bonus wheel can be spun once every 18 hours to win free coins. If the bonus is available when you start the game, it will pop up automatically and ask you to spin. If the wheel does not show up, you can access it at the bottom left hand corner of the game window. 


The daily bonus wheel will award additional points for specific aspects of your account. You can get an additional bonus for 'liking' the Heart of Vegas game in Facebook. The return bonus will give you additional coins scaled to the number of consecutive days you have visited the game to play (the maximum is 25 days). The friend bonus will give you additional coins scaled to the number of friends you have that play Heart of Vegas (the maximum is 25 friends). 

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Hourly Bonus

The hourly bonus is located at the top right hand side of the game window and you can collect it every hour for 10,000 coins. This bonus will accumulate up to 30,000 coins in three hours which will max out the bonus and wait for you to collect it. 


If you wait the full three hours your hourly bonus will collect all the bonuses at once. 



Fan Page Bonus

The Heart of Vegas fan page hosts a ton of free bonuses and live events where you can compete to win up to millions of coins. You can access the fan page through Facebook directly or click on the Fan Page button on the top left. 



Simon May 16 General

Every user has their own unique ID game number which links to their Product Madness account. Sometimes we will ask for this information so that we can bring up your account information and better help you. This information is very easy to find following the below steps. 


1) First bring up your Facebook page that you use to play our games with and click on either your Profile picture or Cover picture. 



Once you have clicked on either one of these images, 'Copy' the URL link from your browser. I have highlighted this below in red.




You can then 'Paste' this link into a support ticket or email so that we can bring up your account details and help you with your request.


Thank you for playing,

- Simon R

Simon May 06 Heart of Vegas

To win a jackpot you must make a spin with the appropriate qualifying bet for a chance at winning. Each time a player attempts to win, a portion of the bet is added to the jackpot total. As it rises, the one who's spin pushes the jackpot total over its limit will win. You do not have to land on any specific combination in the reels to trigger the feature. This jackpot limit will change every time someone wins to prevent people from knowing when the pot is getting close to paying out. This means the higher the jackpot, the better chances you have of winning.

Jackpots can move from game to game, and are displayed over available machines in the main game lobby so you can see if there is currently a jackpot in your favorite game. Highlighting the jackpot icon will also display the qualifying bet amount.