I have not purchased any tokens for this game.  I have not been able to play the game for well over 3 weeks now.. I have submitted several problem tickets and the issue has yet to be resolved.  I can only collect the bonus. I cant get gifts, I can play any of the games.  It is saying that I was blocked out from the game. Why I have no ideal..Good Luck to you..

My account has been locked.  I got this message and sento to the suport_3dslots@product madnss.com as requested.  I have done this twice, but still can't play.

Me too, my account has been locked out for 3 weeks now. Sent e-mails but they did not fix it. What's going on????

I guess my name can also be added to the list of dissatisfied  players..over a month of just being allowed to collect bonuses..Makes no sense...Why you cant fix it....

Same thing happen to me also . I think they want you buy token

I submitted a problem a while back, still have not had any resolution to the problem, and the problem seem to be increasing!  Cannot play most of the games, the Aztec game immidiately goes to the bonus screen but won't allow me to "place" any of the stones.  The Gold Diggers game locks up when you play the gopher bonus.  Now the Enchanted game won't play at all - it loads but when you click on the game to start, it does nothing.  Exact same thing on the Mafia game.  I really like to play these, but will have to quit and delete if I can't play.  This problem has been going on since at least November.  Please FIX!!!

depois que adicionei credito nao consigo mais jogar desde 28.12 e suporte nao resolve

added after the credit can no longer play from 28.12 and support does not solve

My account just locked and I am very unhappy it is my favourite game

My account is locked as well.Happened 12-30-11. And I bought tokens just before it happened! now I can't play and I am really getting ticked off.I have submitted numerous complaints but keep getting the same reply.(They are working on it) My suggestion would be ,find someone who knows what they are doing and fix the problem.

I am locked out and have been for over 3 weeks.  Help when do they read the e-mail that we are locked out and want to play!!!!! fix that problem..

Your account has been locked. Your user id is 1365409. Please copy-paste this line and send as an email to support_3dslots@productmadness.com. We will try our best to fix the issue as soon as possible.

almost 2 mo. now for me

After numerous emails you said I just had to reset password, have done this to no avail. As with all other complaints above, favorite game - can only get bonuses but can't play. Disappointed as I have finally gotten loads of credits, which is hard to get; and now I can't play.  Clearly the answers to our request are computerized and there is no solution!!

Add me to your list of unresolved problems. What does it take to get someone in customer service to do something about this locked out problem.

well my slots have been locked for 2 weeks and cant seem to get it fixed

I really liked this slots game but is this worth the headache. I've never had this much trouble with any game on facebook. I guessI'll just quit trying to load this game ' Maybe after they lose most of there players they can fix the darn thing.

my games where loked I cant play my 3D I copy and paste all like 3 times but still nothing why?Can you help me?thank you

uninstalled and installed the lock and continues

not been resolved

Product Madness Support, Jan-06 11:01 (PST):

Hi Rogerio,

We are aware that users are experiencing multiple lock out sessions and we're rigorously working to find a solution. We appreciate the time and energy you've spent in notifying us about this problem.

***Please try to remove 3D Slots and reinstall the game which have worked for some of our users.***
Don't be afraid of losing your credits when you reinstall, they will still be available.

We thank you for your patience.

PM SUPPORT
Thanks!
3D Slots Support

I have done as they asked and that is to remove the app and then reinstall it. I did this and it sill has me locked out. For the short period of time that I got to play it was great, but that was only for about an hour.

Same issues as all of you, and have been notified 3 times that it is resolved, only to find the same thing. I also have deleted it twice, still has the same problem. Like someone else said, I had been on a great winning streak, and it locked up. Maybe that is why, because they do not want people to win, therefore they lose revenue from the people who but tokens. I have never bought any myself, but just a thought.

wtf ...playing away a random message then this, who, what and when will it be fixed this is bullshit big time................

I've been getting same message. Could one of you please tell me how to delete the program?

Thanks for your time!

Get  the  damn  game  fixed    what  is it with u  people     given you  a   week  from  today   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!    182012

Your account has been locked. Your user id is 2007270822. Please copy-paste this line and send as an email to support_3dslots@productmadness.com. We will try our best to fix the issue as soon as possible.

my account is locked.. I paid for those credits and now I can't play.. What's going on

I have been locked out, as well! Was told to uninstall and then reinstall, to no avail...

why do we get locked out

posso comprar creditos com celular pre pago.

been locked out since 12-23-11. i have been told it's resolved and had my case closed over 30 times. i did not install this game so i don't know how i would uninstall it. others have played this game through facebook on this computer with this browser and as soon as they logged out, i logged in and still get the locked out message. so it has to be on their end. if you bought coins and have been locked out more than a week, i suggest you do a charge back to get your money back. you can do it through paypal or your credit card. i really like the 3d slot games and i hope one day to get to play them again.

Same for me locked out.......Don't  say anything bad about there games you may hurt some nerds feeling's!

Any body know how to get a hold of face Book see if they would help? $$$$$$$$$$$$$$$$$$$$$

Still Locked OUT...I did however receive this message...I am still not able to play..I have lost bonuses etc I swear this makes you want to stop playing the games...You try to be patient...But how much more do you have to do...

Product Madness Support, Jan-09 12:03 (PST):

We are really sorry that this problem has affected your game.

The developers have been forwarded your user info and they promise to have your games unlocked as soon as possible.
We know this is a major problem for our players and thank you for being so patient through this process.

Please give it some time and try again using this bonus link for 1000 coins:

Your account has been locked. Your user id is 320924. Please copy-paste this line and send as an email to support_3dslots@productmadness.com. We will try our best to fix the issue as soon as possible.

STILL NOT FIXED.   I HAVE DOUBLE CHECKED EVERYTHING SUGGESTED AND IT STILL WON'T WORK.  SO, EVEN THOUGH YOU HAVE DEEMED IF SOLVED, IT HAS NOT BEEN SOLVED.   REFER TO REQUEST 66333 BELOW.

Your request (#66333) has been deemed solved.

To review, comment and reopen the request, follow the link below:
http://support.productmadness.com/tickets/66333

Product Madness Support, Jan-09 14:29 (PST):

Thanks for contacting Customer Support Crystal,

I will be happy to help you today. I understand that you are having problems with the game. I apologize for the inconvenience caused, you have my assurance that I will assist you in addressing this. Please try to refresh your game.

Kindly try the following steps below, as these have been effective for the majority of our users:

1. Make sure to try the game on a different web browser. If you are using Internet Explorer for example, we suggest that you try a new browser such as Mozilla Firefox, Safari, or Google Chrome.
2. Update your flash version to the latest available. You can find it here: http://get.adobe.com/flashplayer/
3. You should only run ONE flash window at a time, flash can be very taxing on your system.
4. If Items are cut-off you may try to adjust your browsers zoom in/out to reveal the whole window.

If you are still experiencing issues, please let us know in as much detail as possible which of the above steps you completed in addition to what issues you are still facing and we will do our best to assist you to the best of our ability.

Thanks for playing and have a great day!

I have done 1, 2, 3, and I don't have the problem listed in number 4.  I have sent pictures, a video of the exact problem, and I have explained that several different FaceBook users have logged into their account on my computer on different browsers and were able to play the game and as soon as they logged out, I logged in and was still locked out. So it is a programming bug on your end Product Madness.

non désolé je n ache pas de tokens pas le moyen pour l instant

Your account has been locked. Your user id is 139359276. Please copy-paste this line and send as an email to support_3dslots@productmadness.com. We will try our best to fix the issue as soon as possible. Still waiting for you to fix the problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My user id is 139359276, the game is now working. I'am no longer lock out. Thank you for your time.

well i AM locked out now.....whats goin on some kind of hiccup viris? user id....408118296....LP&CG....bratt

My game was recently locked, and it took me 3 email tries to get it fixed, now that it's working, I've only spun the reel between 30 & 50 times, and NOW my level up points are not adding up! Please again fix this problem for me! Thank you!

Ok, my level up points got caught up, but they still aren't moving when I spin the reels again! This really sucks, because these are definitely my favorite slots to play! Please, please make it work correctly if you can! Thank you!

I'M STILL NOT RECEIVING MY LEVEL UP POINTS.

I haven't been receiving my level up points either. The problem started around midnight on January 15th. Please fix..

I am still not receiving my level up points!

I am not receiving level up points either.  Haven't for a while.  I am sooo close to leveling up and just not getting there.  Very frustrating.  Please fix this problem.  

R U serious! I absolutely love this game, and it seems to be messing up way too much. It's still not leveling up until I stop playing and then go back later and mysteriously I've gained a few. Is this some kind of game for you on the other end, to mess with us? Good Lord!!

When are you going to fix the issue with the level up points??? 

still not recieving my level up points.  this was a fave of mine to play but now because ur not fixing them i play other games and i am telling my friends not to play.   could you please fix this.  it has been going on all month

i got some coins from your company but it double charged. i would like the moneys returned to my account. Ty

Also having a problem with level up bonuses. I haven't gotten my last 3 level up bonuses because the game isn't realtime and doesn't add the new points until completely leaving the game and starting over. This is ridiculous.

I purchased the Mamma Mia game - was charged 3 times for it for a total of $30 - never given any FB credits for the over-charge - I'm now out $20 - have been trying to resolve this since January 20th.  I have received neither the credits nor the return of my overpayment.  Either/or would be acceptable to me.  Receiving no feedback whatsoever.  How long does it take to resolve something like this ?

I purchased coins and now it will not load the games, what do i need to do?

A

PAGUEI A PROMOÇAO DO ANO DO DRAGAO,VIA BOLETO,VE LA NAO VAO ME SACANEAR POIS NAO TEM NADA DIZENDO QUE NAO PODE.POIS DEMORA 2 A 3 DIAS PARA COMPENÇAR..

games still wont load on facebook, what do i  need to do

To whom it may concern;

I am having problems with 3D slots for some reason I am not getting my credits when I win they stay the same whether I win or lose.Can you please resolve this issue I would greatly appreciate it :-)

Thank you!

Deb

Will someone give a reason why 3d will not load, on facebook it has been 2weeks and it will not load, i can recieve and give gifts but the games will not load, a response would be nice!

por favor fiz uma compra dia 12/02...48.23.........mais 37.92............ate agora nada,paguei banco itau,,codigo de barras finais........75240000004823..................o outro52440000003792.........................................obrigado.andreas

socorrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrroooooooooooooooooooooo............helpppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp

you don't alloy me to recieve all my git tokens sent to me by friends and i was suppose to recieve 2000 coins for downloading this game and i didn't why?