Forums/Feature Requests

Unable to receive gifts or like bonus's!

KIM KELSO
posted this on Jan 01 11:36

My notifications field shows that I should have received over 30 gift from my friends, but they haven't been showing up on my game site. Plus I am no longer getting the thumb's up LIKE bonus. Just would like to know what is going on. This make's it hard to play the game, when you don't receive coins.

 

Comments

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Lisa L Lester

I have over a 100 gifts in 3D slots, but they do not show up on the site so that I can receive them.

January 04, 2012 08:31.
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Guy Neal

No gifts..in the game and shows on FB notifacations ..but click on them and they do not transfer to the game!!!!

January 04, 2012 10:36.
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Sheila Kehn

i have the same problem and have had it for over a week now.  PLZ FIX THIS

January 04, 2012 13:21.
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Maureen Hastie

Have 10 -30 coins given but never shows up on my 3D slots???

January 04, 2012 18:06.
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Ron Oakley

I have the same problem. What is the fix?

I have the same problem, it started right after you started adding ads, and the other add button. Please provide fix asap, or I will be cancelling this application.

January 04, 2012 18:32.
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crystal kennedy

my gifts stopped showing up so cant collect. HELP!

January 05, 2012 07:57.
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susan schoonmaker

So what is the fix?  How do you get the gifts?  I get the bonus but  the gifts and likes are sporadic

January 05, 2012 09:20.
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Kat

I am with the others - I receive notification that  a friend has sent me a gift in the 3D Slots games - yet when I go to "collect" it, they are no longer showing up.

 

 

January 05, 2012 10:55.
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Indyles

Ok.. we're all having this problem... so what's the solution Product Madness/3D Slots??? 

January 05, 2012 15:00.
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Kristen Strigel-Tuffy

Hey fellow non-gift receivers!!!  I followed the advice of somebody (forget who) on the fan page to contact support directly by sending them a request and use as much detail as possible when explaining the issue, however they are aware of it and are trying to fix it, they can fix (I believe) ones they are directly made aware of at that time.  Seemed to have worked on my end.  They will keep you updated via email of the progress of the request, and pretty quickly as well.  Hope it stays fixed and hope your able to have some luck with it, figured I would share the information wealth!! LOL  Good Luck!!

January 05, 2012 18:50.
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Sotelo43

Having the same problem. Can't receive all my gifts. Box where it says ARE YOU HUMAN  IS SO DIFFICULT. IS THE SUPPORT TEAM ' HUMAN' or are they aliens? Please tell me how to get my gifts.  I have tried to send message to support, but  the HUMAN question is always rejected so I can't send a message to them.WHAT TO DO? // With all the above statements I'm sure they are aware of the problem. I don't believe they are trying to do anything to fix the problem.  ENOUGH TIME HAS PASSED, THERE ARE ENOUGH COMPLAINTS!!!!!!!!

January 06, 2012 12:59.
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Ronni Killam

I know I have been sent gifts and they are not showing up...I like the game...but if this is going to be the way it is...well, like other games I have played...I will delete it...Why do there have to be soooooo many problems !!!!!!

January 06, 2012 15:33.
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Carmen Hernandez

I am not able to obtain my gifts...they are storing up....

January 06, 2012 19:52.
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Marsha Pruitt Sharp

it seems that about every 3 or 4 days I can get  my gifts -- BUT -- I need the coins (lol) -gambler at heart --but for the last 4 days My gifts have added up -without me being able to collect 

 

January 06, 2012 22:58.
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karin patton

My notifications field shows that I should have received over 30 gift from my friends, but they haven't been showing up on my game site. Plus I am no longer getting the thumb's up LIKE bonus. Just would like to know what is going on.

January 07, 2012 00:17.
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BuzzBendel

The same here,I like the games but for the last 3 weeks none of the gifts have been showing up.

what do I need to do-HELP

January 07, 2012 11:20.
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Diane Redmon

I'm unable to collect my gifts. Please tell me how to correct this problem

January 07, 2012 16:02.
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Wanda Westerman Pennell

I am having the same issue of being notified of receiving gifts on facebook, yet when I access the app, they do not appear. Very frustrating.

January 08, 2012 11:33.
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KATHLEEN MARIE TRIPLETT

i cant get my gifts and i get bonus and they dont work  thats not fair and they take our coins and it spins then an error message comes up

January 08, 2012 11:36.
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Linda Agans

unable to give or recieve gifts

January 08, 2012 13:19.
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Scott Skelnik

cant recive my gifts whats going on help.........

January 08, 2012 15:36.
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Patty McKinley

I cant receive my gifts either.   Also, my sister gets more coins on her bonus  every 4 hrs than me or my husband do, anyone else having that problem?   We are both at a higher level than she is, why would someone get more than someone else?

January 09, 2012 04:36.
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Kathy

I have submitted a request/complaint as well..

Received the email that they were working on it then received a this has been deemed solved? I responded no it has not been yet no reply.  I give up obviously they don't care or have no idea to fix it.  Whats the song? "Take Your Money, Then Run" : /

January 09, 2012 07:34.
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karenvadmire

I also am unable to collect any gifts from my friens, gosh I have gotten alot that are stuck in cyber land somewhere.. About to give up on your games.

January 09, 2012 15:46.
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Nancy Karen Lambert

Unable to collect gifts for a couple of months now.. submitted request/complaint and got an email saying they were looking at it...checked again to see if there was a solution and was told I had no access to that complaint number and the reason given was that the problem had either been deleted or solved....gee thanks a lot!! Still nothing resolved!!!!!

January 09, 2012 21:40.
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Daniela
VIP

what is going on my gifts disappear when this went down the other day had 42 all disappeared, please give me them back

January 27, 2012 06:10.
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Peggylynn
VIP

it told me i had 5 gifts this morning and i only recieved 1 whats going on i am a loyal player and have hve purchaced many a credits but right now i need my gifts to play

January 29, 2012 04:34.
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Debbie

Same problem, shows I have several gifts that have been sent but I cannot get them.  Help!

 

January 29, 2012 08:31.
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Karen Richards

Just as everyone above this I'd LIKE TO SAME THE SAME....I GET GIFTS BUT NEVER GET TO COLLECT THE GIFTS IT SHOWS I HAVE...I've spend money on this game many times...BUT CAN NOT GET MY GIFTS...I GIVE UP!!!!! IF I HAVE  GIFTS I CAN ONLY COLLECT 1..... BEGGINING TO HATE THIS GAME (use to LOVE it)

February 03, 2012 17:26.
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donna kerr

Unable to recieve gifts showing but not recieving.

February 14, 2012 16:22.