Forums/Feature Requests
Why do i get messages saying i have gift's and then i goto site and nothing.
amber renee holly
posted this on October 03, 2011 20:49
This is really annoying, when i get gift's and then goto site and their is none, oh but i can give gift's. But can't receive what's the deal. I'm about to ignore this site and suggest all the people who play to do the same.
Comments
Has the gifting feature ever been fixed? I have numerous people sending me gifts but I don't receive anything. I talked these people into playing, now they are all on my case...
This 3D Slots will lose its reputation fast if it doesn't fix it gifts so people can receive them !
I still am unable to collect gift /requests.........I am contemplating deleting this game
Time to fix this!!!!!!
I want answers.
I've recently been playing this site and am equally frustrated by the gifts not being received. I'm going to delete if this fix is not made a priority.
When the so called "help" line left a message, their address was not able to be delivered. What kind of a service is this? You may find fewer and fewer users!!
i have the same problem, any help?????
I absolutely love playing this and think the graphics are great. My problem is the same though...I have many gifts that I am unable to claim! I agree...it is very frustrating, especially when you can use those gifts to help you play longer! As it is...you can only play for a short time because it is very difficult to gain coins. This is very discerning, and I am finding myself not even wanting to bother wasting my time playing!
One more comment, if I may...I think once the problem gets fixed, they make it worth our while to continue playing to be able to make up for their game fault! I'm just saying...would be nice!
I also have the same problem...gifts are sent to me, but they don't show up. I can send them. this has been going on for a while now. PLEASE HELP!!!
I agree if I do not get my 300,000 free coins in 3D slots after my time spent on all the messing around to try and collect I will be passing the word around.
3d slots will not load "why" it worked before have not changed a thing on my computer really like the game infact I think it's the best game yet please help me figure out the problem thank you for your time
this must be fixed please i enjoy this game very much but will not continue if this simple problem is not corrected asap and i will tell everyone i have invited not to play
3D was my favorite slot game - I bought credits twice (could never collect friends' gifts though). Then it quit loading at all. After I submitted a support ticket something was done and the game loaded for a few days, then quit again. It will not load in any browser. Am I frustrated? Yes.
i just recieved a free gift for the weekend bonus from u all and when i went to recieve it i got nothing i would really like to have the gift seeing that we dont get a whole lot of coins anyway thank you and i will be looking for a response
Ok, do you people actually give a crap about us players? I see the same question posed several times here, but no answers? What and when are you going to fix it? You are not the only game site, you know?
I get the Facebook notification like you said we should in the email BUT I do not and never have received the pop up in the game for gifts that have been sent to me by friends I have invited to the game or friends who have invited me to the game ???
I'm officially deleting this game due to the gifting that has not been fixed. I would encourage others to do the same and maybe the developers will actually do something to fix this issue.
I have received the msgs from this site that I have received gifts and bonuses..... Minutes ago a msg was posted on my page that this app awarded my 10,000 in bonus. Well, wher the FRICK is it.... think I am gonna delete this app also. MOST CERRTAINLY WILL NOT RECOMMEND or SEND FRIEND REQUEST.
I'm with the rest of the group here.. not fun if I can only spin once a day... no point to adding friends... certainly WILL NOT purchase coins for a game that is broken... even worse that there doesn't seem to be an response from the devs...
I ONLY GET MY GIFTS PART OF THE TIME. THE GAME IS SO SLOW LOADING. PLEASE FIX THESE.
I think it is time they got the bugs out of this game..I see same problems dating back to early October! The graphics are wonderful, the gameplay is fun WHEN it works. I am giving it till the end of the month, then am taking my case to Facebook and will complain to them.
I am beginning to think they do not care whether we play or not what is the use of making a site if they do not take care of it
Really love this game But I am only getting the gifts every now and then so I can never build up my money so there for never really get to play properly as always running out of money , game is very glitchy as well , gets very frustrating , Hope something actually gets done about this ....
Just sent a request to fix the gifting problem..then I found this..which explains a lot...I am not in the boat alone..this is not fun..when I started playing ,I received the gifts..but none of the gifts were over 100 so you can not play long..maybe time to go play Games instead
No point in submitting support tickets - if you don't agree with them they just count your request solved and close it. Then they erase any negative feedback here. I didn't even care about "gifting" problems - actually bought credits, but now can't get the game to load and they ignore my requests. This comment will likely disappear shortly like my others have.
The first time that I played 3D Slots, I did not like the game. I went back and played again and I really like it. I play Mr. Vegas and the graphics are awesome.
My issue is the same as the prior comments...I have mystery gifts and when I go to accept them, there is nothing there. The game also hangs up a lot and I have lost several spins on the slot machine when it comes up and the game hangs.
It is frustrating so I am asking if you will review the issues and make the necessary repairs so the game can be played and enjoyed.
Thank you in advance for working to resolve the issues.
Everything was fine until I unlocked and started playing that darned "Slotboss." At least I think that's when it started...that's when I remember it starting...anyway, now I get a message saying that I have a gift, but NOOOO! There's nothing there. All I have to say is,"Wha's up!" I know you have to have at least one techie working for you that can handle this problem, if not let us know.
I had over 40,000 until i started playing Slotfather. It doesnt let you use the 5.00 it says you are using 150 coins. can that be fixed? This is the only game I play because a friend asked me to. it is a very frustrating game. I am about to give it up like I have all my other games. It just plain sucks.
the gifting is the worst part of it. I had 50 requests and only collected less than 10 of them
Is whinning on this page going to change anything?????
I don't know if they bother to read any of the complaints..or try to understand what is happening..it is too bad because the graphics are wonderful and most of the games are really fun!
I think they want you to buy buy buy chips..not going to happen!
anyone else getting ripped of on their credits? I have been playing 3D slots for a while and have been watching the credits. It will say you win 1200 credits or whatever and it only gives you like 25-50. I played just a little while ago and won over 3,000 credits and it only shows I have 276. what a scam.... Plus I can't get the friend bonus... Like the games but not the crap.
I cannot collect my gifts from my friends. Is this going to be fixed.
Nothing changed:
Can't load the game on my computer
Can't play credits BOUGHT unless I borrow someone else's computer
No point in contacting support - they merely delete my requests and comments and ignore
the reels keep spinning for so long and it is annoying. Also I do not recieve my gifts either .
Product Madness support sucks! I have been trying to get an issue resolved for weeks.... And all I keep getting back from them is their standard canned response! See Below for all my correspondence with one single ticket that they keep closing!
Request #56223
Your account has been locked. Your user id is 519119884.
Tami Brown
Nov-21 13:57
THIS ISSUE IS NOT SOLVED!!! I AM STILL GETTING THE SAME ERROR! ARE YOU
SERIOUS! "Your account has been locked. Your user id is 519119884. Please
copy-paste this line and send as an email to
support_3dslots@productmadness.com. We will try our best to fix the issue as
soon as possible."
Request #54994
Comments
Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
http://apps.facebook.com/d-slots/?ref1=zen
Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support
I tried again in the "10 min" that you are always telling me.... And guess what its still not working.............. same shit 5th day running Your account has been locked. Your user id is 519119884. Please copy-paste this line and send as an email to support_3dslots@productmadness.com. We will try our best to fix the issue as soon as possible.
FIX IT PLEASE!
Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
http://apps.facebook.com/d-slots/?ref1=zen
Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support
why do you guys keep closing this ticket????? Do you even try the account to see if it is working? I am still getting the same error. Please DO NOT CLOSE THIS TICKET UNTIL YOU ARE SURE THE ISSUE HAS BEEN RESOLVED! This is now DAY 6! Fix IT!!!!!!!!!!!!!!
Thanks,
Tami Brown
Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
http://apps.facebook.com/d-slots/?ref1=zen
Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support
Your account has been locked. Your user id is 519119884. Please copy-paste this line and send as an email to support_3dslots@productmadness.com. We will try our best to fix the issue as soon as possible.
OMG WHAT IS WRONG WITH YOU GUY'S? THIS IS NOT WORKING STILL, COULD YOU PLEASE TURN MY ACCOUNT OVER TO SOMEONE THAT MIGHT KNOW HOW TO FIX IT! STOP REPLYING WITH THE SAME LAME ANSWER THAT IT WILL BE FIXED IN 10 MINUTES..... IT NEVER IS!
Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
http://apps.facebook.com/d-slots/?ref1=zen
Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support
NOT SOLVED DO NOT, I REPEAT DO NOT CLOSE THIS TICKET UNTIL YOU FIX MY ACCOUNT. PLEASE GIVE THIS TICKET TO SOMEONE WHO KNOWS WHAT THEY ARE DOING, DO NOT EMAIL ME BACK TO TRY USING IT AGAIN IN 10 MINUTES! FIX IT PLEASE..... SAME ERROR DAY 6 NOW
Your account has been locked. Your user id is 519119884. Please copy-paste this line and send as an email to support_3dslots@productmadness.com. We will try our best to fix the issue as soon as possible.
Thank you for your email,
We do apologize for the inconvenience. Our developers are working hard to restore the game to their fluid state. For the mean time please try Google Chrome and updating your Flash. We're going to try to resolve it on this end by emulating your experience. We thank you in advance for your patience.
PM Support
I have tried Google Chrome, IE9, Firefox..... My flash is updated! It is nothing to do with my computer. My husband logs in and plays just fine on the same computer that I am using. It has something to do with the account itself!
Tami Brown
Thank you for replying with the result. We're in the process of resolving this issue and hope to have it ironed out within a few days.
Thank you.
Ok it's now like day 8 or 9 and I am still getting the same error. I feel I have been very patient but I am slowly beginning to lose it. What's the deal?
Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
http://apps.facebook.com/d-slots/?ref1=zen
Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support
NOT SOLVED! Why do you keep closing this ticket? KEEP IT OPEN UNTIL YOU FIX MY ACCOUNT..... Try reading the entire ticket before just answering your standard reply to try it again in 10 minutes..... FIX IT PLEASE!
BTW I am getting the error when actually trying to access one of the slot games; I can collect the bonus every 4 hrs. just can't play the games or get any gifts..
Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
http://apps.facebook.com/d-slots/?ref1=zen
Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support
PLEASE DO NOT CLOSE THIS TICKET UNTIL YOU CAN VERIFY THAT THIS ACCOUNT WORKS! PLEASE READ THOUGH THE ENTIRE TICKET TO SEE THE ISSUE! PLEASE PASS THIS TICKET ONTO SOMEONE WHO KNOWS WHAT THE HELL THEY ARE DOING! THIS IS 10, 11, OR 12 DAYS NOW WITH THE SAME ISSUE.... SEE BELOW!
"Your account has been locked. Your user id is 519119884. Please copy-paste this line and send as an email to support_3dslots@productmadness.com. We will try our best to fix the issue as soon as possible."
Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
http://apps.facebook.com/d-slots/?ref1=zen
Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support
are you guys for real.... Can I please speak with a supervisor? This account has not worked in almost 2 weeks. Please read the ENTIRE Ticket! STILL NOT WORKING! I want a supervisor!
Hi Tammi,
have you tried using a different browser? We're aware that some of our users are having issues with being continuously locked out. We're in the process of resolving this issue. We're going to try to emulate what you are experiencing but it's difficult to gauge the problem since every user has a different laptop/computer.
I'll try resetting your account in a few minutes to see if it resolves the issue.
We thank you for your patience.
PM Support
I understand and I have also told you that I my husband plays on this same laptop that I am using without any problems at all. It is indeed something to do with my account! I have tried using "Opera, IE, Firefox & Google Chrome. With both my account and my husbands. My husbands account works fine on all the browsers on this laptop while mine contentiously gives the same error no matter which browser I am using
"Your account has been locked. Your user id is 519119884. Please copy-paste this line and send as an email to support_3dslots@productmadness.com. We will try our best to fix the issue as soon as possible."
Please provide me with your FB user ID or the email address you use to login and i'll go ahead and reset the account.
Thank you!
tamijo818@nycap.rr.com
Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
http://apps.facebook.com/d-slots/?ref1=zen
Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support
Ok I really do understand that you guys are trying to fix this issue.... However I don't believe you are reading my entire ticket. Why do you insist on closing this ticket before you have verified that the problem has been fixed? Because it is NOT fixed. I am running windows vista. I have tried 4 different browsers on the same computer (keep in mind my husbands account works just fine on the same pc) I can get my 4 hr. coin bonus, I am unable to collect gifts or when I click on a game IE Mr. Vegas that is when I get the following error!
"Your account has been locked. Your user id is 519119884. Please copy-paste this line and send as an email to support_3dslots@productmadness.com. We will try our best to fix the issue as soon as possible."
What is being done to fix this? Please don't email me back your blanket answer
"Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
http://apps.facebook.com/d-slots/?ref1=zen
Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support"
I feel I deserve some sort of explanation of what is going on. I worked in tech support for 10 years and know how it works!
Tami Brown
Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
http://apps.facebook.com/d-slots/?ref1=zen
Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support
OMG! WHY DO YOU JUST KEEP REPLYING WITH THE STANDARD FORM REPLY "about ten minutes." FOR CHRIST SAKES FIX IT! GIVE THIS TICKET TO SOMEONE WHO KNOWS WHAT THE HELL THEY ARE DOING.... THIS ACCOUNT IS BROKE....................... DO NOT SEND ME BACK YOU STANDARD BULLSHIT FORM REPLY............ HOW ABOUT A LIVE PERSON REPLY? SAME FRIGGEN ERROR FOR 12 DAYS NOW!
Ok you closed this ticket yet again without fixing this game, I would really love to play it! What gives?
Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
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Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support
Yes the problem still persist with this error "Your account has been locked. Your user id is 519119884. Please copy-paste this line and send as an email to support_3dslots@productmadness.com. We will try our best to fix the issue as soon as possible"
Are there others that are having the same issue as myself? This has been going on for 11 or 12 days now!
Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
http://apps.facebook.com/d-slots/?ref1=zen
Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support
Can you please just answer the question that I asked instead of just sending me the standard form reply? " Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
http://apps.facebook.com/d-slots/?ref1=zen
Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support"
My question was as follows:
"ARE THERE OTHERS THAT ARE HAVING THE SAME ISSUE AS MYSELF? THIS HAS BEEN GOING ON FOR 11 OR 12 DAYS!"
A very dissatisfied customer,
Tami Brown
Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
http://apps.facebook.com/d-slots/?ref1=zen
Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support
wow why are you guys skirting my question? Are there other people having the same problem as I?
and no its not fixed!
wow why are you guys skirting my question? Are there other people having the same problem as I?
and no its not fixed!
BTW I have tried my account on other computers and get the same error.... I can get into the main 3D slots menu, I get the error when I try to actually access one of the games.
Thanks for sending us this email!
We are working on this issue right now and hope to have the problem resolved soon.
Thanks for being patient and please try 3D Slots again in about ten minutes.
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Please let us know if this problem continues for you after the fix,
Thanks!
3D Slots Support
I would love to say that the problem has been resolved, but guess what????? NO NOW COULD YOU PLEASE LISTEN TO WHAT I AM SAYING..... I HAVE TRIED SEVERAL COMPUTERS USING DIFFERENT BROWSERS AND I AM STILL GETTING THE SAME OLD ERROR TWO WEEKS STRAIGHT NOW!
" Your account has been locked. Your user id is 519119884. Please copy-paste this line and send as an email to support_3dslots@productmadness.com. We will try our best to fix the issue as soon as possible."
PLEASE DON'T SEND BACK YOUR CANNED RESPONSE THAT YOU ARE WORKING ON IT AND TO TRY AGAIN IN 10 MINUTES......
PLEASE HAVE SOMEONE WHO KNOWS WHAT THEY ARE DOING LOOK AT MY ACCOUNT AND CONTACT ME BACK....
IF YOU ARE NOT GOING TO FIX THIS LET ME KNOW, SO I CAN STOP WASTING YOUR TIME AND MINE!
TRULY DISSATISFIED,
Tami Brown
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3D Slots Support
PLEASE, PLEASE, PLEASE..... ENOUGH WITH THE CANNED RESPONSES..... JUST GIVE ME AN ANSWER USING YOUR OWN BRAIN AND WORDS...... ARE YOU GOING TO BE ABLE TO FIX THIS? IT'S AN EASY YES OR NO!
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3D Slots Support
OMG Really? They must have an automatic response system set up according to which problem you click on. I've also tried contacting them with no results. I'm on level 25 and the game shows that I haven't "achieved" starting to play the game along with several others that I should have "achieved".
I have about 12 gift i cann recieve, I have numerous people sending me gifts but I don't receive anything, i click accept on gift request, and it not the pc, its not the browers, all the other games work, just yours dosnt. ... im tired of it not working, why bother palying or aking freinds to join, if you can recive anything... ?
They erased my original comments and complaints but there are still 2 showing mid and end November. Same issues for me - can't even load the slots any more - support tickets get closed as resolved when nothing is! I've given up even contacting support. I DID buy tokens - they don't care.
Wow that really sucks Ann... I am so happy I didn't buy tokens.. (I didn't have enough time too before the games locked me out)
I too have never been able to collect a free gift.
Currently it says I have 12 but I cannot get any of them and never have
I start the game, and in 3 spins lose my money and leave..
I play with 1 or 2 but somehow it changes to maximum after the first spin and the bonus is gone.
I love this game but its starting to annoy me now as there are many bugs.
I hate not getting the free spins/gifts...and I hate always losing my money
I feel bad for Tami, she reallyl has a lot of problems. too bad . I'm about ready to quit using this game too, it just doesn't really answer are questions.
HAHAHA-- This is RIDICULOUS!!!!---i can't believe it. i too have contacted Support and gotten the "Thanks for your email. the problem has been resolved" response. I just found this after contemplating contacting them again and see that people have been complaining about this problem of not receiving gifts for 3 months now. If they can't fix it in 3 months, they need to fire all their techs and hire some that know what they are doing. I'll bet if the problem was players receiving too MANY gifts, they would have it "resolved" in 3 minutes. time for everyone to complain to FB.
this is really getting old it says i have six gifts but when i try a get them it says i have none if you guts cant fix this take it off face book
I also am on the list of """I DO NOT GET ME GIFTS" Even when I am sent a email on face book and click on it, I do not recieve it. Now I am locked out and can't seem to get any action or answers on that either..
Yes, I to am getting frustrated as I do so enjoy the darn game.....
Looks like gifts were given throughout the holiday season this year....EXCEPT ON THIS SITE!......soooooooooo frustrating to get messages saying you have received them and yet....NOPE...NOT THERE! I send them out all the time....geeeez...makes me wonder if the people I am sending them too are actually getting them.
I can collect bonus, gifts, and send gifts. My problem is when I click on one of the games, I get the error message "your account has been locked". I too have tried other computers, other browsers, other internet providers. I think they use the same error message for EVERY problem and that's why they can't fix anything because they can't tell from the error message what is wrong. They even sent me a 500 coin bonus, that I was able to collect, but what good does that do when I still can't play the games? It took me 3 days to find the error message too because I was just getting a black screen. I was pulling my mouse along the black screen when it highlighted the error message.